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Customer Journey Designing

By Gagan Khanna
[ Design Mentor | DesignSteps Creative Academy ]




Career in Career-in-Customer-Journey-Designing
Customer Journey Designing
Gagan Khanna
Design Mentor | DesignSteps Creative Academy
[ 20 years & 11 months Experience ]



LifePage Career Talk on Customer Journey Designing

http://www.lifepage.in/Career.php?id=20180322-0004&in=Career-in-Customer-Journey-Designing

Full Talk: https://lifepage.app.link/20180322-0004
Trailer: https://www.youtube.com/watch?v=R8eUttJECwk

By Gagan Khanna
[Design Mentor in DesignSteps Creative Academy]

What is Customer Journey Designing?

Gagan Khanna: "Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It's used for understanding and addressing customer needs and pain points. Customer Journey is the complete sum of experiences that a customer goes through when interacting with a buisness.It's used for understanding and addressing customer needs and pain points."

How I got into Customer Journey Designing?

Gagan Khanna: "I have done Bachelors in Designing from NIFT, New Delhi. I then did Bachelors in Business from S Manipal University followed by a Masters in Retail Strategy from Manchester Business School, London. I have done multiple certification courses in Retail Lighting, Dynamic, Multi-sensory Ambience for Customer Delight, Fundamentals of Project Management, Business Finance & Strategy. I have worked on various projects in Market Research, Store Design, Sourcing, Conferences, Exhibitions, Formulation & Documentation of Best Practices, Visual Audits and Training for companies like Airtel, Vodafone, Motorola, Shoppers Stop, Meena Bazar Group, Disney Perfumes, Barista, Vasari, Titan Industries, Landmark Group. Projects included Product Design, Fixture Design, Show Window Design, Visual Merchandising, Theme Promotions, Project Management, Events, Exhibitions, Space Planning and Corporate Training. I am the founder of DesignSteps Creative Academy which focuses on training the designers."

Gagan Khanna's LifePage:

http://www.lifepage.in/page/gagankhanna

(Customer Journey Designing, Gagan Khanna, DesignSteps Creative Academy, Designer, Mentor, Customer Service, Customer Experience, Customer Journey Mapping)





[This Career Talk covers]

  What Is:
     1) Customer Journey Designing  
  Education:
     2) Consumer Research  
     3) Design Capabilities  
     4) Marketing  
     5) Customer Service  
  Skills:
     6) Problem Solving  
     7) Original Thinking  
     8) Resource Intelligence  
     9) Imagination  
     10) Visual Expression  
     11) Agility  
  Positives:
     12) Ever New Fields  
     13) Gratifying  
     14) Being Unique  
     15) Being Specialized  
     16) Wide Opportunities  
     17) Flexible Work Formats  
  Challenges:
     18) Sharing Your Vision  
     19) Structured Environment  
     20) Attachment to your Creation  
  A Day Of:
     21) Customer Journey Designing  










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